The Last Book…identifies the elements of a perfect storm in society that have blended to extinguish effective communication.  The outcome has been a society increasingly digital and polarizing This fosters division rather than communication, with no compromise. Individuals are isolated by their own self-induced paralysis and convictions.

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          Fortunately, Haviland has identified a new skill set with specific steps to build concensus and provide techniques to effectuate constructive communication  beneficial to all.

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“The ability to deal with people is as purchasable a commodity as sugar or coffee. And I will pay more for that ability than for any other under the sun.”

-John D. Rockefeller